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AIA Memperkuat Penerapan ESG dengan Inovasi ePolicy Buku Polis Digital

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Jakarta – PT AIA Financial (AIA) continues to fulfill its commitment to supporting sustainability. Most recently, this insurance company has introduced ePolicy, a digital policy book innovation.

This is part of AIA’s concrete action to achieve a sustainable future and make the earth a better place. This innovation is also part of AIA’s ESG pillar, namely sustainable operations.

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By launching ePolicy, starting in 2024 AIA will gradually stop printing physical policy books that are currently used in the agency distribution channel. With ePolicy, all policy information is available in digital form.

This step is taken to reduce the use of paper in the company’s operations. Customers can easily view and download ePolicy through the TANYA ANYA application or the AIA Customer Care Line.

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AIA President Director Sainthan Satyamoorthy said that the presence of ePolicy is a concrete step for AIA to ensure that business practices and operations are in line with sustainability values.

“This initiative is part of AIA’s commitment to support and align with the AIA Group’s target to achieve Net Zero emissions by 2050,” he said in a statement on Wednesday, April 24, 2024.

The implementation of ePolicy provides many benefits for customers. Starting from easy access, fast policy delivery, digital data encryption, and also opening opportunities for customers to contribute to environmental conservation.

The less paper used, the smaller the negative impact on the environment, reducing deforestation and energy consumption. Referring to Global Forest Watch data, Indonesia has experienced deforestation of 10.2 million hectares over the past 20 years.

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Several factors contribute to deforestation, one of which is paper consumption in the operational sector, including the insurance industry.

ePolicy has been recognized by the Financial Services Authority (OJK) as a legally binding agreement, providing assurance to customers to make insurance claims without worries.

ePolicy is part of the AIA Sehat Untuk Negeri program to conduct environmentally friendly business.

In the AIA Sehat Untuk Negeri program, AIA also carries out other initiatives such as electricity and fuel efficiency, digitalization in company operations, tree planting activities for each new customer policy, and considering ESG aspects in investment portfolio assessment.

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